Shipping policy
How we process, ship and deliver your Upicko order.
At a glance
- Standard shipping: free on every order
- Most items (including all furniture): ship from our US warehouses in Texas. Processing takes 1–3 business days and delivery takes 3–5 business days after shipping – about 4–8 business days in total. These items ship to US addresses only.
- A few smaller items: ship from our partner warehouses outside the US. Processing takes 1 business day and standard delivery typically takes 8–11 business days after shipping. Express shipping (4–6 business days after shipping) is available on some of these items at checkout.
- Tracking: included on every package
Each product page shows the delivery estimate for that item, and checkout shows the shipping options available for your address.
Where we ship
We ship to the United States. A small number of items that ship from our partner warehouses can also be delivered to the United Kingdom; checkout will tell you if your item is available for your address.
Shipping cost
Standard shipping is free on every order. Where express shipping is offered, its price ($15 in the US, or the equivalent in your local currency) is shown at checkout before you pay. The shipping amount shown at checkout is the amount you pay.
Processing time
We don’t process or ship orders on weekends or US public holidays. Delivery times are estimates and can be affected by carrier delays, weather or high-volume periods.
Large items
Furniture and other large items may ship in more than one box, and boxes can arrive on different days.
Lost or damaged packages
If a package is lost, or arrives damaged, see our Return & refund policy for how we make it right.
Contact
Questions about your delivery? Email support@upicko.com or call +1 (307) 888-9636, Monday–Friday, 9 AM–5 PM ET.