Refund policy

Not happy with your order? You can return it within 30 days of delivery for a full refund, and return shipping is free. If something arrives damaged, defective, incomplete or wrong, we’ll make it right with a full refund or a free replacement.

At a glance

• Return window: 30 days from the delivery date
• Return shipping: free – we send a prepaid return label, or arrange a pickup for large furniture
• Change-of-mind returns: accepted
• Damaged, defective, incomplete or wrong items: full refund or free replacement, whichever fits your case
• Refund method: your original payment method

Returns (including change of mind)

• Items must be returned within 30 days of delivery.
• Items should be unused and in their original condition, with all parts, hardware and accessories. Please use the original packaging where possible and pack furniture securely so it isn’t damaged on the way back.
• Items marked as final sale can’t be returned unless they arrive damaged, defective, incomplete or wrong.

How to start a return

1. Email support@upicko.com within 30 days of delivery with your order number and the item you’d like to return.
2. We reply within 24–48 hours with a free prepaid return label and instructions, or arrange a pickup for large items.
3. Pack the item and send it back with the label, or hand it over at the scheduled pickup.
4. Once the return reaches our warehouse and is checked, we refund your original payment method. Banks usually post refunds within 5–10 business days.

Damaged, defective, incomplete or wrong items

1. Email support@upicko.com within 30 days of delivery with your order number.
2. Attach clear, unedited photos or a short video showing the issue, the product and its packaging or shipping label.
3. We review your claim and reply within 24–48 hours. We may ask for more information.
4. Once approved, we send a free replacement or refund your original payment method. For approved damage claims you usually don’t need to send anything back.

Lost or delivered but not received

If your order is lost in transit, we’ll refund or replace it. If a package shows as delivered but you can’t find it, please check with neighbors, building management and your local post office first. If it’s still missing, contact us. We’ll need a written non-delivery confirmation from your local postal carrier before we can refund or replace the order.

Cancellations

You can cancel for a full refund until your order is processed for shipment. See the Cancellation policy.

Payment disputes

Please contact us before opening a dispute with your bank. We can usually resolve issues faster directly.

Repeated or unsupported claims

We review every return and claim in good faith. Upicko may decline returns or claims, or future orders, where we see a pattern of repeated, unsupported or inconsistent claims.

Contact

Upicko LLC · 1209 Mountain Road Pl NE, Ste 12723, Albuquerque, NM 87110, United States · support@upicko.com · +1 (307) 888-9636